At just less than a year old, it crashed and I had to reload it.I didn't lose any data since I keep everything in the cloud but had to reload programs and set everything up again.

At a year and a half old, the battery died.It had been fine, then it quit working.The laptop worked fine when plugged into a power receptacle. Ok, it happens, so I started searching the web for a replacement and couldn't find one.I checked with mylocal computer store and they could only find one at a sketchy website, so I called Toshiba.They referred me to their parts supplier, who told me they don't sell those batteries. I called the company they suggested, a large tech parts supplier and they had one....but it would take almost a month to get it.Ok fine, I'll wait.

At a month since I ordered the battery, I got a notice today that it's been back ordered from the manufacturer and there's no estimate on when it will be available.

If you buy this computer, be ready for it to become a desktop. I expected better from Toshiba.

The bootup is super fast due to SSD. Regarding the 128GB SSD,people need to understand the difference between SSD and HDD. SSD is faster and hence costly! If you want higher memory space you could pay less for HDD and get a slower laptop. This laptop is not for storage! If you want to store your pictures you can use various cloud services out there like amazon's own photos app which comes free with prime membership or google photos both of which offers unlimited storage.

Downloads are fast due to 802.11ac and there is no hangup while downloads like mentioned in other reviews. As with the touchpad freezing, I have had no such issues. Few times I thought I had the trackpad issues I had disabled the touchpad control by clicking on the F5 function key which doubles as enable/disable the touchpad. Probably you are trying to refresh the page with the function keys like you are used to in desktop keyboard and disabled the touchpad. In fact I dont use the touchpad much, if I have issues with touchpad I use the touchscreen. Keyboard is sleek macbook like and doesnt make much noise which I love. Backlight is cool but I am unable to find options to turn it off during day when it isn't needed -- found that FN+Z can be used for turning backlight on and off .

Windows 10 isn't much different. Cortana voice assistant opens only in build apps and not the ones you download. Most of the search redirects to Bing.

Display is beautiful and 4K videos does play, its little jittery when playing fast paced songs. I think can't expect much from the i5 processor or mobile hd graphics. I am not a gamer, so cannot comment on gaming experience.

Audio wise it isn't good as beats as in my other hp laptop.

Heavy for a tablet but can be propped up or folded on a table and can be used for long hours.Regarding the tablet mode change complaint that it doesnt work, It asks whether you want to exit/enter tablet mode and also whether you want to 'Always ask before changing' or 'Remember my decision'. I chose remember and it does remember.

Doesn't heat up much. Only complaint I have which others have already mentioned is opening the laptop is a hassle.